RETURNS AND REFUND POLICY

We hope that you love your purchase as much as we enjoyed creating it. However, in the event that you are not completely satisfied with your order, you have 14 days to return your items. Prior to sending your items back, please contact us via email at info@joaniesuk.com detailing the items you wish to return and your reasons for this. Please note that we are unable to accept returns of personalised items. 

 

Once you have contacted us to inform us of your return, please carefully package your items and post to the following address:

Joanies Designs

PO Box 401

Ware

SG12 4GR

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product and in the original gift box.

Alternatively, if you would like to exchange your items, please make a note of this on your returns form. If you lose your returns form, then please contact us at info@joaniesuk.com so that we can assist you further.

 

All of our items undergo strict quality control checks prior to dispatch, therefore, in the event that you beleive your item to be faulty please contact us at info@joaniesuk.com so that we can assist you further.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us at info@joaniesuk.com